4/10 – Mangelhaft
Grant E.
30. Jan. 2026
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
The location has no visible signage or lighting. We arrived at night and it was hard to find our way to the unit. The unit was as pictured in the ad except we were notified that the AC was not working and they asked if they could send someone to fix it. We said “yes!”. However No one ever came during our entire stay and they stopped communicating thru texts. Every night of our stay we tried to open the doors or windows to get some air movement, but the croqui frogs were so loud we had to close them to get any sleep. They are a species that have infested Kona and they are prolific at this location. We found dead and live cockroaches in the house and when we went to use the washer, we were met with a terrible smell that front loaders get when they aren’t cleaned properly. Overall, I wish we had picked a different place. On the positive side, Andy who works at the complex was very nice and at least came over to look at the AC when I asked him to. He just confirmed that it was broken and would need a part for repair. He gave me a number to call, but no one ever answered my messages. The view of the back yard was nice.
Grant E.
Aufenthalt von 3 Nächten im Januar 2026
