2/10 – Ungenügend
Nancy J.
28. Feb. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Property Not As Advertised
After driving 22 hours from Wisconsin to celebrate my birthday with my family and my young grandchildren, we arrived on the property to find that several things were misrepresented. First and foremost, there was a male renter in the bottom half of the property. This was NOT disclosed prior to booking, otherwise we would of never booked the property. He had access to all common areas on the property. Of course this made us feel unsafe, especially because this person was not disclosed so certainly hasn't been vetted in any way. When we contacted the host about this she was dismissive. Second the pool had Algae,large pieces of vegetation and debris. When we contacted the host about this issue she said "it was not like we were going to use the pool that day any way" even though the reservation began that day. Finally there was no boat lift for us to use as both boat lifts had been rented out to others. We had confirmed that the boat lift came with the rental prior to renting this home. We did not take our luggage out of our vehicle,and ended up not staying in the property and left right away. BEWARE-Save your money and stay somewhere else!! We are still battling with VRBO to remedy the situation. The host was incredible rude throughout the entire process. She called my family "scammers" after we brought up our concerns and had informed her and VRBO that we were requesting a refund and would not be staying in the property.
Nancy J.
Aufenthalt von 8 Nächten im Februar 2024
