8/10 – Gut
Robyn B.
6. Jan. 2024
Gut: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Adorable Cabin
The cabin is adorable with 3 levels and bedrooms on each level offering some privacy. The kitchen was very well stocked if you want to cook and the gas fireplace and heat worked very well. The hot tub was great to have as well. Nice touch having the foosball, darts and pool table. The living room couches were not very comfortable, but the rest of the cabin was very nice. Our only major issue with the cabin was that it was not clean when we checked in. All the beds were messy and unmade and the bathrooms had not been cleaned. Was able to reach the property manager quickly who had someone over at the cabin within the hour. We left and went to dinner and got a text notifying us when they were done. However upon return the loft bathroom had not been cleaned - there was stains on the toilet seat and hair in the tub. Texts to the property manager at that point went unanswered (it was after 930pm on a Fri evening). Never heard from property manager again while we stayed. We cleaned the bathroom ourselves. There were not many restaurants available in Burnsville, but we found some in Asheville and Mars Hill (where we went tubing twice). It is obvious the homeowners care about the property and they want people to feel comfortable there, but the property management should have a conversation with the cleaning company.
Robyn B.
Aufenthalt von 4 Nächten im Dezember 2023
