Vermieter-Kommentar: My apologies that you were not satisfied with your stay in our beach home. I have reviewed the pictures online and the only discrepancies that I see are we have a newer sofa in the living room and 1 less lounger on the top deck so I also apologize that somehow the pictures were misleading. I am aware that the patio furniture is needing to be replaced , as it apparently took a beating during the off season. We will be replacing the patio furniture on our next visit. I was not aware of any issues with the washer/dryer and this is the 1st I have heard about any such issues so that will be looked at to make sure they are in top working condition. I again apologize for the bugs that were seen in the home. We do have a pest control service and unfortunately these types of bugs are not unusual in FL homes but we will try to make sure that our service technician is diligent with the service at the home. I do wish that I would of been contacted by someone during the stay regarding any of these issues so I could of possibly resolved them and made for a more memorable stay. The only contact I had with the booking renter, Ms. Kraft, was about a week after their stay and I initiated that call regarding another issue. I was made aware of the patio furniture and the bugs at that time but it was not addressed as being a very large issue by the renter, nor was any type of refund requested. I have always had 100% positive feedback and made sure my guests were happy during their stays. Again, my deepest apologies that you were not satisfied with your stay.