Wunderschöne 3-Zi.-Villa im Encantada Resort ● Privater Pool & Grill ● Ideal für Familien!

Thank you so much for your kind comment! We're glad to hear you enjoyed your stay and loved the peaceful setting and stunning view. It would be a pleasure to welcome you back soon!

Thank you for your great review Shannon! We’re so glad to hear that you enjoyed the condo. It’s wonderful that the location was convenient for restaurants and attractions. We hope to welcome you again for another fantastic stay!

Thank you Tara, for your wonderful review! We’re thrilled to hear that you enjoyed the home, the comfortable beds, and the spacious living area. It’s great to know that our hosting made a positive impact. We look forward to welcoming you back soon!

Thank you Ken for your wonderful review! We’re thrilled to hear that you had a relaxing long weekend and enjoyed the house and its amenities. We’re also glad that our communication and check-in/check-out process met your expectations. We look forward to welcoming you again soon!

Thank you Ken for your amazing review! We’re so happy to hear that the home was warm and inviting and that you had everything you needed for a comfortable stay. It’s great that the resort access and nearby attractions were convenient for you. We truly appreciate your recommendation and would love to welcome you, friends, and family anytime again!

Thank you Matthew for your fantastic review! We’re so glad to hear that you enjoyed the location, the spaciousness of the property, and the amenities. It’s wonderful that the private pool and gated community added to your experience. We’d love to welcome you again in the future!

Thank you so much for choosing to stay with us again, it truly means a lot! I’m happy to hear you enjoyed the location, the peaceful community, and the smooth communication. I also really appreciate your note about the doorway in the primary bedroom, I'll make sure our team looks into it right away. You’re always welcome back, and I’d be glad to host you anytime!

Thanks for sharing your experience! We're glad you found our location convenient during your home search. We're sorry about the pest control issue and the noise disturbances you encountered. We'll definitely address these concerns to ensure a better experience for future guests. Thanks for choosing to stay with us, and we hope to welcome you back soon!

Thank you for your feedback. I’m glad to hear you had a positive experience with the front gate staff. I apologize for the delay with the check-in code, we’ll review that process to ensure it's smoother moving forward. As noted in the listing, we provide a starter supply of essentials, but I understand how that may feel limited for longer stays. Your comments are appreciated and will help us improve.

Hi there, Thank you for your heartfelt review. We're glad we could provide you and your family with a comfortable getaway during such a tough time. It's wonderful to hear that you enjoyed the house and found it convenient for your needs. We appreciate your kind words about our service and hope to welcome you back soon for more family memories.

Thank you sincerely for sharing your feedback. We're happy to hear you enjoyed the home's excellent location, close to Disney and many other attractions. We’re sorry to hear that some aspects did not meet your expectations. Please know that we perform a thorough inspection before each guest’s arrival, but we take every report seriously to identify and resolve any issues that may have been overlooked. Your comments have been forwarded to our housekeeping and maintenance teams, especially regarding the pool, kitchenware, shower doors, and personal items left behind. Our goal is always to provide a clean, comfortable, and well-maintained stay. We also truly appreciate your thoughtfulness in leaving a dustpan for the next guest — that gesture did not go unnoticed. We hope to have the opportunity to welcome you again for an even better experience.

Hi there, We're truly sorry for the unsettling experience you had during your stay. Your safety is paramount, and we apologize for any inconvenience caused by the door incident and the delay in resetting the code. We take this seriously and will investigate to prevent it from happening again. We're committed to making things right and providing a safe, comfortable stay for our guests.

Hello! Thank you for sharing your feedback. We're truly sorry to hear that your experience did not fully meet your expectations. We sincerely apologize for the issues you mentioned. While we do have a team responsible for cleaning and maintenance, we recognize that occasional shortcomings can happen, and we’re addressing each of the concerns raised. We've requested an inspection of the BBQ, the replacement of the torn screen door, and we're reinforcing communication procedures—especially regarding gate code changes. We truly appreciate your comments as they help us improve. We hope to have the opportunity to welcome you again in the future for a much more positive stay.

Thank you for your feedback. I’m sorry to hear about your experience and the inconvenience with the lock. Just to clarify, as soon as we were informed of the issue, we acted promptly and sent a technician who resolved the situation by providing immediate access via the lockbox — a solution that, unfortunately, required on-site handling due to security protocols. Regarding the toilet, the charge was based on documented damage not classified as normal wear and tear, but we understand that guests may view these situations differently. As for the cleanliness concerns, we hadn’t received any prior report during your stay, but we take this seriously and will follow up with our cleaning team. We understand your frustration, but we do our best to respond quickly and fairly. Your comments have been noted and will be used to improve our processes.

Thank you for your review Wendy! we’d love to hear more about what made your stay great or how we can make it even better for your next visit. We hope to welcome you again soon!