Luxus 2B Rückzugsort | Schlafmöglichkeiten für 6 | Pool, Fitness, Garage

We’re sorry to read your feedback, as it does not reflect the standard we consistently maintain for this property. After carefully reviewing your report alongside our housekeeping records and the photos submitted, we found several inconsistencies. Some of the images provided do not appear to be from inside the unit, and in the ones that are, the setup—particularly the bed linens—had been altered from how our professional cleaning team had prepared the space prior to your arrival. We take cleanliness and guest safety very seriously, and the unit was thoroughly cleaned and inspected before check-in. Additionally, VRBO has been notified of the concerns you raised, and we have provided all supporting documentation for their review so they can fairly assess the situation. While we always aim to support our guests, the findings from our review do not align with the claims made, and as such, we are unable to substantiate the request tied to this feedback. We remain committed to providing a high standard of accommodation and encourage future guests to reach out to us in real time so we can promptly assist if anything arises.