6/10 – Okay
Bonnie M.
12. Feb. 2024
Gut: Lage
Verbesserungswürdig: Check-in und Kommunikation
Great expectations
The house was beautiful. It definitely needed a deep cleaning, surface was clean, underneath and in corners were dirty.
Our door code never worked, even after repeated attempts to get resolved. The host told us to just use the key in the lockbox.
The house amenities listed a pool table, no pool table.
We had a two week stay and were provided only one bath towel and washcloth each, also only one kitchen towel. This meant daily laundry.
The kitchen pans, utensils, bakeware, and small appliances were in absolute horrible condition. They all need to be replaced.
Our pool did not work the first four days of our stay. The host tried to tell us that it was normal to have a heated pool only measure 70 degrees. When the pool cleaners came they checked it and there was an issue causing the heater to not come on. I requested a refund for the four days. The host never responded, we did NOT get that refunded.
The pool area was disappointing, the furniture was outdated. The grill was not in a convenient spot and was locked. We had to contact the host for the combination for that. Around the pool was very dirty, we were tracking dirt in and had to vacuum daily.
We definitely will not use this host again. Also VRBO has left us very disappointed.
We have used VRBO multiple times in the past, unsure if we will again.
Bonnie M.
Aufenthalt von 14 Nächten im Januar 2024