8/10 – Gut
Cami D.
30. Apr. 2025
Nice resort
The resort overall is clean and nice, this is not our first time at Windsor Hills and its ammenities keep us coming back. Although this is our first year with evergreen and the cleanliness of our condo upon arrival was disappointing. There were many uncleaned areas, after our 4 pm arrival a gentleman let himself in without knocking to deliver our kitchen soap and detergent (the soap was a reused bottle that was dirty that they clearly refilled multiple times).Our privacy was breached then and one other time after I reached out about the cleanliness and the TVs not working they messaged me after the fact and said they let themselves in again when we were not there and had them come back in to clean but will no longer use them anymore..this was unsettling knowing the cleaners who didn't clean who have access to our room was told we complained and their services were no longer needed. I was appreciative that they did provide a refund of the cleaning fee due to the condo not being clean. The master bathroom had a large makeshift repair in the ceiling which consisted of a large drywall sheet screwed into the ceiling, it looked very tacky. Overall satisfied with our stay at the resort but disappointed about the cleanliness
Cami D.
Aufenthalt von 7 Nächten im April 2025