Nahe Pigeon Forge | Theater, Spielzimmer, Whirlpool & Resort-Pools

Thank you so much for the amazing review! We’re thrilled to hear you loved Tennessee Star and enjoyed the spacious, clean cabin, comfortable beds, beautiful mountain views, and peaceful setting. 🏔️❤️ We’re especially glad the hot tub was a hit with the kids and that you found the location so convenient for exploring Pigeon Forge, Gatlinburg, and the Great Smoky Mountains. It means so much to hear you’ll definitely stay with us again! We can’t wait to welcome you back for another Smoky Mountain getaway!

Thank you for taking the time to share your thoughtful feedback about Tennessee Star. We’re glad to hear you enjoyed the comfortable beds, easy check-in and check-out, and found the home to be a great fit for your family. We also truly appreciate your kind words about our responsiveness. We sincerely apologize that the cleanliness did not meet your expectations. We take that feedback seriously, especially regarding the dust and dirt under the furniture, and we’ll be addressing this with our housekeeping team and reviewing the home for a more thorough deep clean. Thank you again for staying with us and for helping us improve. We hope to have the opportunity to welcome your family back and provide the exceptional experience we strive for!

Thank you so much for your review! We’re thrilled that Tennessee Star was beautiful, family-friendly, and had fantastic views for your stay. We’re glad our communication helped make your visit easy and enjoyable, and we’d love to host you again anytime! 🏡✨

Thank you so much for your review! We’re glad you felt welcomed and that our communication helped make your stay at Bear Down enjoyable. We’d love to host you again anytime! 🏡✨

Thank you for your thoughtful review! We’re glad you enjoyed the easy, direct check-in and found Tennessee Star clean and in good condition. We do appreciate your understanding regarding the HVAC issue, and we’re happy Brittany was able to communicate clearly and help provide some options to keep your stay comfortable. We’d love the opportunity to host you again for an even smoother stay next time!

Thanks for staying with us! I am so glad that you enjoyed your stay and vacation . We would love to have you back next time !

Thank you for taking the time to share your feedback—we’re very sorry for the inconvenience you experienced at the start of your stay at Bear Down. We completely understand how frustrating it must have been to begin settling in and then have to switch properties, especially after you had already started unloading. We also apologize for the communication timing and the inconvenience caused by the thermostat issue. While we’re glad to hear the alternate home was still okay and that the rest of your stay went smoothly, we understand it wasn’t the experience you originally booked and expected. We truly appreciate your understanding and your patience as our team worked to resolve the situation. Your feedback is important, and we will use it to improve both our maintenance response and guest communication going forward. Thank you again for staying with us—we hope we’ll have the opportunity to provide you with the exact experience you originally booked in the future.

Thank you for taking the time to share your feedback. We sincerely apologize that the HVAC issue impacted your stay at Tennessee Star. We understand how frustrating it is to deal with an uncomfortable temperature situation, especially while on vacation with your family. We appreciate you acknowledging that our team responded quickly and sent a technician out to assess the issue. While the temporary solution helped provide additional cooling, we understand that it did not fully resolve the comfort concerns you experienced during your stay. We apologize that you did not receive further communication after that and for the frustration that caused. We take guest feedback seriously and are reviewing this situation with our team to ensure better follow-up and communication when unexpected maintenance issues occur. Thank you again for bringing this to our attention, and we appreciate the opportunity to improve the experience for our future guests.