4/10 – Mangelhaft
Barbara K.
24. Sept. 2025
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
It was not a great experience! The room wasn't clean. Confetti and hair ties on the floor and hair on the sheet. Messaged host and no response so we found extra sheets in the closet, washed them and changed all of the bedding. The listing also listed that we had access the tram transportation on the property.-this was not the case. Ended up calling VRBO because we were stranded and host's vm was full so we couldn't leave a message. VRBO put us in contact with host and he told me that I wasn't being honest and that his property is always rated excellent in cleanliness. He explained we should have tram passes and would bring them over (and a parking pass because one wasn't left and we didn't want to get charged). He also told me to contact his hostess. She was not even polite. She gave us wrong information and told us we were not getting the tram passes bc hosts contract changed. She told me to rent a golf cart. The property does not allow you to rent golf carts from outside sources (there are also signs all over the property stating this). So we were stuck taking an Uber when we didn't plan for it. The 2nd night, my daughter woke me up in a panic at 2am because there were cockroaches in the bathroom. Killed those things quickly! The 2 out of the 3 chairs and umbrella provided by the host were completely rusted and broken. This was my first stay with VRBO and I was very disappointed...not with VRBO but with the host. Just an awful experience all around.
Barbara K.
Aufenthalt von 3 Nächten im September 2025
