Disney Theme Staycation - 8 Bedroom 5 Bath with Private Pool and Movie Theater

Thank you so much we truly enjoyed hosting you and your family! Hoping to see you soon!

Thank you so much hope to see you soon!

Looking forward to see you soon! We appreciate your kind words thank you very much!

Thank you and see you soon!

We respectfully disagree with this review because it does not accurately reflect what occurred during this reservation. As a courtesy, we approved an early check-in for this guest. Throughout the stay, there were no major issues reported that we refused to address. It was only on the final day of the reservation that the guest contacted VRBO seeking a 50% refund and began making numerous complaints. Regarding the front door keypad, we responded with troubleshooting instructions and advised that replacement batteries were available in the home. Contrary to the guest’s claim, the batteries were not corroded. To ensure there was no issue, we sent a maintenance technician to inspect the lock. The technician confirmed the keypad was functioning properly and documented it with a video. We also have text message and VRBO inbox records showing our communications and responses. The guest also states that no one came to the property. That statement is incorrect. Our maintenance visit was completed, and the lock was verified to be working properly. After reviewing all of the evidence, including our messages and documentation, VRBO denied the guest’s request for a partial refund. Unfortunately, the property was not left in good condition. At checkout, we found broken kitchen drawers, a damaged bed frame, excessive trash left behind despite clearly provided checkout instructions, and the home required significantly more cleaning than expected. We have timestamped photos documenting the property’s condition after departure. We take great pride in maintaining our home and responding promptly to our guests. We encourage prospective guests to read the many reviews from previous visitors, which accurately reflect the level of care, cleanliness, and communication we consistently provide.

Nick is a great guest!

We strongly disagree with this review. The claims are inaccurate. The home is professionally cleaned after every stay, with time-stamped photos and videos taken after cleaning to verify condition. We also have text message records with the guest. The alleged broken bed frame was not reported until the day before checkout, not at the time it supposedly occurred. Any issue should be reported immediately. If a guest is dissatisfied with cleanliness or encounters a problem, we are always available to resolve it promptly, including sending a re-cleaning team. No such request was made. Water temperature in the home and pool is mandatory to check and verified before every check-in.

Regina is a great guest! Thank you Reg!

Joy is a great guest! Thanks Joy!

Sorry for the inconvenience, the projector broken down unfortunately but we have replaced a new one. Looking forward to host you again

Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations, and we’d like to clarify a few points for accuracy. Communication was never lacking during your stay. Our message records show that we responded to every concern within minutes, typically under two minutes, and took prompt action on all reported issues. The minor maintenance item you mentioned, the under-sink leak, was addressed immediately along with any other concerns brought to our attention. Regarding security, the community gate was temporarily under repair during your stay, which is why one entrance remained open. This was a community-wide situation outside of our control, and we communicated this accordingly. The property itself remains in a secure, gated resort community. As for the noise, Storey Lake Resort is a well-known vacation rental community, and all homes are short-term rentals. While noise rules are strictly enforced, guest behavior in neighboring properties is unfortunately beyond any individual host’s control. This is the first time since we began hosting in 2021 that such an incident has been reported. We immediately escalated the matter to the HOA and provided you with their contact information so a formal complaint could be filed. We also want to clarify that house instructions and guidelines are provided in the home and digitally. If anything was unclear, we were readily available to assist at any time. Regarding the internet, we were initially informed it was a broader service issue. Once it became clear it was isolated, a technician was dispatched and the issue was resolved as quickly as possible. We always aim to resolve concerns within 24 hours or less. We do apologize that these unfortunate and largely uncontrollable circumstances occurred during your stay. As you noted, some of these matters were not within our control. No vacation rental is ever completely perfect, but we consistently strive to respond quickly, maintain the home properly, and provide the best experience possible for our guests. We appreciate your feedback and will continue improving wherever possible.

Sarah is a great guest!