Modernes 4-Schlafzimmer-Haus mit POOL-GOLF-Kicker-Tischtennis-Kunstrasen

Miriam, I truly apologized multiple times due to VRBO not contacting you due to a double book error on their calendar. They assured me that they were putting you in another home nearby. Out of extra concern, I reached out to you asking if they had done so. You said, "no they haven't". I felt bad so I took matters into my own hands and offered you 2 properties close by that were ready to go. I did not have to do this, but I tried to offer you 2 solutions/homes that were fully furnished and available. You IGNORED ME and DIDN'T even respond. If you are going to come after me 100% in the review then at least provide the entirety of the facts. Again, I am sorry but I tried to help you with solutions which you rejected.

Very unfortunate to read your comments. I personally walked the property and took videos of the property. That being said, I sent a cleaner to the property within the hour. Your group left the bathroom extremely messy which wasnt fair to our cleaner but she cleaned it again regardless. It almost felt like you didnt really appreciate our efforts for you. There was definitely no urine stains around the toilets. It's sad how you seem to exaggerate the conditions of the place. The pool pump had an issue and we even sent over pool company to fix it. I also offered you extra time to stay on the property for free. You do not seem to mention any of these things. The water was 50 degrees during the middle of the winter. My apologies it wasnt crystal clear during this time of the year where most people do not swim in freezing water. That being said, we dont agree with your assessment of the bathrooms. You messaged me and said they were FILTHY. Filthy is a bathroom at circle K. Please be a little more fair as this is a small family business. We are not trying to take advantage of anyone!