10/10 – Hervorragend
Kinsey L.
1. Apr. 2024
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Another amazing stay at Los Veneros!
We had an amazing stay at this property! The home was beautiful, rooms were large and comfortable, the views stunning. We paid extra for a chef and Betsy was incredible and made our stay with 5 kids so easy. The pool is the best! Amenities are fantastic. Our favorite vacation destination - perfect for all ages.
There were a couple issues that we encountered - not a big deal but some things for future guests to know:
1) the check-in process was confusing as the address and map on the vrbo listing was incorrect and took us to a location 15 minutes away from where the property actually was. make sure you map to los veneros.
2) Additionally, we did not receive any check in information from the host so we didn't know what apartment we were staying in so had to call/text many times from the front gate where they wouldn't let us in without our apartment number. Ensure you have received check in info from the host before arrival. I assumed it would just be in the vrbo listing but it wasn't.
3) There was a huge spider the size of my hand on my daughter's pillow when we arrived. We tried to catch it but were unsuccessful. That was a little disconcerting but Esteban was quick to offer solutions and ensured us it was not poisonous.
Other than that, Esteban was incredibly kind and communicative. My husband left his medication at the property and Esteban offered to ship it to us which we are so appreciative of. We cannot wait to stay at this amazing place again!
Kinsey L.
Aufenthalt von 4 Nächten im März 2024
