2/10 – Ungenügend
Sue W.
7. Sept. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
We were very disappointed with our stay at this property. While the home looked nice in the listing, our experience did not match what was advertised.Several issues impacted our trip:•Cleanliness: On arrival, there was hair in the main shower and toothpaste on the mirror. A supervisor came out and did a light cleaning, but this should have been addressed before check-in.•Pests: Sour flies were a major issue throughout the kitchen, even acknowledged by the supervisor during her visit. This led to wasted food and made meal prep very difficult.•Maintenance: The sink was repeatedly clogged, the game room had a mildew/damp smell, and the theater room seats in the second row did not recline or adjust as advertised. Many outlets did not work. An entire row in the theatre room did not recline.•Amenities not as described: We paid for pool heat, but the pool was not at the expected temperature.•Trash & yard: Trash was not removed as described, and raccoons got into it. We had no choice but to pick it up ourselves, which was unpleasant. The side gate to the backyard could not be locked, leaving the yard unsecured.•Parking: The listing indicated space for five cars, but security only allowed two in the driveway.Because of these issues, many family members left early, and we did not feel safe or comfortable. We had expected a more updated, well-maintained property based on the profile. Unfortunately, our overall experience was stressful and disappointing.
Sue W.
Aufenthalt von 3 Nächten im Mai 2025
