Gemütliche „ Villa “ mit Pool, Spa, Themenbereich, Spielbereich und Wasserpark

I can't say that hosting Sharon and her group was a good experience. Soon after they arrived at the house, they started checking sheets, saying the sheets were not clean. All the sheets were washed. I was there when the house keepers were cleaning the house. I had to send someone to buy sheets at Walmart and send the sheets to the house at around 10 pm on their arrival night. On the morning of Thanksgiving, I received text messages saying one of the bedrooms had bed bugs. They were asking for a large refund at first and then a full refund. I agreed to give them refund after the third-party pest control confirmed bed bugs or bed bug evidence there, as I really believed them and thought there were bedbugs there. If you saw a living bed bug crawling on the bed, there must have been some existing bed bug evidence like bedbug eggs, poop, blood or skin, but NOT THAT TIME. The pest control company went to examine the rooms on Nov 28 morning. No bedbug or any bedbug evidence was found. I contacted Vrbo customer service for help. They suggested we talk through Vrbo messages, not to talk privately through text messages. I sent Vrbo the pictures provided by the cleaning company (which showed the house was well cleaned) and the pest control report by the professional pest control company. Vrbo customer service concluded I was not obliged to offer them refund. She sent a screenshot to the Vrbo message showing a $405 hotel reservation price breakdown, but it didn't show the payment was really made. The fridge was working properly. It was Thanksgiving. If you stuff the fridge with lots of food and drinks, it certainly takes time for the food and drinks to cool down. There is also an extra fridge in the game room just in case of this situation. They didn't leave early. They didn't check out until a little while after 10 am. No light shortcutting. Vrbo Health & Safety group investigated the case twice and concluded no more action from me.