Berg-Basislager: Whirlpool, Klimaanlage, hundefreundlich

Thank you Dennis! The home is on a through street people take to get into Meyers and N. Upper Truckee neighborhoods. I apologize this wasn't clear from the listing. Thanks again for staying; we're glad you still enjoyed the home :).

HI Rowena, thank you again for staying with us :). We're so sorry to hear about the issues with the garbage bags and towels. I know the team works very hard to provide a well stocked and clean home but sounds like we made a couple errors. We've shared it with our service team supervisor to address. Glad to hear you enjoyed everything else, and most importantly, your time here! T hank you again!

I apologize for not being able to connect with our team Suraj. After looking into this, I see your after hours message to a 9am-5pm department on Christmas Eve, and the department was off for the holiday. We have a 24 hour local support number (shared in the checkin information and on the refrigerator in the home) for any time sensitive issues. This is the best way to receive support during a stay. We would have responded if you called this number. We do share this number often once booked, to help ensure guests have access to support if needed, but will see how we can better share the number to keep what happened to you from happening. We are here to help and want to help. I ensured we do have extra blankets in every room and each living area. I hope your next VRBO experience is better. Thank you again for staying with us and letting us know about the issue.