Caught on Outside Security Camera with Two Dogs!
Upon arrival, guest text me and signed short
term rental agreement . Text guests back asking if they had any other questions or concerns regarding their stay to please contact me, never heard a thing from the guests, until I noticed a few days into the stay on the front outside security camera that she had 2 dogs. (we have one outside security camera facing
the driveway and the street for security reasons )
Went by to do Pool Care ( which we have to do or the pool will turn green ) That's when my husband physically saw the 2 dogs in the
backyard. ( This is what the guest called " Invasion of Privacy " I later messaged the
guest, stating that there is a charge for pets. i also sent the guest an invoice. My messages, were totally
ignored and the invoice was never paid.
After the departure date and having the guests
not respond , i charged the guest $ 50.00 for each pet . After charging her for the 2 dogs, she finally made an attempt to talk to me,
explaining that the dogs were only there for a short time and her son had dropped them off. At that point i had to review all history on the security camera as i was trying to believe her
and needed to see if this was the case....No vehicles were ever noted on the street in front of the house or in the driveway, other then the guest own vehicle, no one ever walked on the
property , up the driveway or on the lawn.
On guests departure date, the guest signed the
guest sign-in book and stated that they enjoyed
their stay, never stating any comments about a filthy house....This was all done afterwards, the guests took a picture of the coffee pot that is used every single week , with lint and dust on the top of it ....that would never happen even if you never cleaned it......sent other picture of a couple pieces of lint or something very tiny on
the floor.....but honestly if you are looking for a piece of lint....you might find it anywhere
that you stay....the only thing i could think of is
now the guest is trying to set me up.....hoping to get back the cleaning fee. after i had charged the guest for the pets
I did attempt to resolve this issue and talk to the guest on the phone a few days after the departure date, hoping she would understand about a pet fee, , she hung up on me.
