Communication was excellent, Carlos promptly responded to all messages. Home seemed clean. The beds were very comfortable to sleep in. I’ll start from the outside and work my way in. I will preface by stating it was my mistake for not researching the area, but it was located in a questionable, to us, area. The neighborhood is a bit run down and generally homes were not cared for this rental looked better than most of the other homes. The neighborhood was very quiet so that was a plus. Upon our arrival and throughout our stay, there was a broke down smashed vehicle left in the front of the property(I know this could be a neighbors car but it added to our “first impression”) pink food truck parked in the driveway, garbage bags left in backyard that were visible from the front yard, grass was mowed but over grown along the fence line. It was easy to open the front door with the code that had been provided. However, when entering the home you are hit with the faint smell of cigarettes. The interior was nicely decorated, painted and the kitchen and bathrooms had been updated. We were not provided with a vacuum or broom to clean up after ourselves and there was no washer or dryer, it wasn’t listed in the description so my fault that I took for granted that their would be a washer and dryer. Fruit flys were present. Further more, the windows lacked screens and the front window had a broken lock that was very easy to slide open, which added to our anxiety about our safety.