Der American Eagle - Gasthaus am Hafen

To Debra and our future guests. Unfortunately, we didn’t get your message about the lock being tricky or your frustration with dining options until you sent us a VRBO message after checking out. We would have loved to help you have a five-star experience, but we didn’t know you were struggling. We have added some extra details about bringing specialty groceries in the listing description for future guests. Although we feel that the Burnt Cove market nearby does have a pretty good selection and there are also great meals nearby! To our future guests: We are sad we couldn’t give Deborah a great experience. You can call us at virtually any time of day or night because we have great customer service even answering phones overnight. We didn’t hear from Deborah, so we didn’t know that she needed help. Whether you’re staying with us, or anybody, communicating effectively with the host, will give the host the ability to help you. We are in the hospitality business for a reason and we really want every guest to have a supremely good time. It’s never fun when we get less than five stars. Our goal is five or more stars. Every single time. It’s really sad because this is a six-star location!! If you haven’t been you’ll understand what I mean when you come. It’s incredible. This type of low review stings and although it’s very rare, it could have been avoided if we could have spoken with Debra to give her the local info for places to eat and or where to park that wouldn’t have included the little hill across the street :(. Mahalo for reading. We look forward to hosting you. -Inn On The Harbor Team.