Schöne Villa - Pool, Whirlpool, Sauna, Schlafplätze für 29!

Hi Kathleen, thank you for the feedback, and I'm sorry the stay fell short. For context for future guests: you arrived before check-in while our cleaners were finishing, and at your request they stayed two extra hours to address everything you flagged. We also ordered replacement cushions right away, and there is no split wood on the front porch. On the hot tub — we have photos showing it was clean just before your check-in. When you reported it as dirty the next day, a technician was on-site within 1.5 hours to drain and refill it. Our team reached out multiple times during your stay to offer further help. We also offered a refund of your cleaning fee plus $500 as goodwill. We never heard back or received any further requests. We take upkeep seriously and always want the chance to resolve issues in real time — we hope future guests will reach out so we can do just that.