& Mit Charme elegante Villa mit privatem Pool in der Nähe von Lucca Panoramagarten

Thanks Ben. It was a pleasure hosting you and your family. I'm sorry there was something you didn't like. Could you let me know what we could improve? Thanks.

I'm really glad you enjoyed our property and I hope you loved my city. I'm sorry that three towels each (one for the face, one for the bidet and the other for the shower) seemed few to you, no one in all these years has ever complained. I would not like you to have mistakenly used the bath towels for the pool because otherwise I don't understand. For the welcome we usually prepared a dinner but with the covid we had to give up.

Thanks Rouven, it's was a pleasure host you, and when you want come to Lucca our house it's will be open for you. Best regards Kiara

UNEDUCATED PEOPLE WITH NO RESPECT FOR OTHERS OR HOUSE RULES. I am making this response after a few days because I can’t deny that this family have disappointed me and made me very angry. For the first time I have had guests so irresponsible towards others and with no respect for the house rules, but I suppose there is always a first time. Obviously they cannot write about all of the things that they found wrong with the house because they have already written “ your house is amazing”, “everything is perfect”, “everything is fine”, and they never once complained about anything broken or missing. You arrive to the house via a communal road which is maintained by the local council and this year they have been running behind but they have promised to repair and improve the road at the end of the summer. Also it is a country lane and immersed within woodland and nature. The house is equipped with everything and the only part that is damaged are some paving stones on part of the pavement surrounding the house. These have cracked for a third time since the house was built. I contacted the construction company when it first happened to check that it was safe. They confirmed that it is and advised me to wait a few years for the terrain to settle before making definite repairs. Let’s begin: They asked to check in early because they had small children, We aim to always please our guests (whenever it is possible) and our gardener and cleaner jumped through hoops to please them and then they arrived an hour late. When they arrived I gave them special permission to enter into the grounds with the car to unpack their luggage but I pointed out that this was only to unload the car and at all times afterwards it must be parked outside in our small private parking area in front of the gate because the lawn has an automated irrigation system.(Therefore the car cannot remain on the lawn to prevent damage to this system). They arrived on Saturday and by Wednesday they had already torn three laces on four of the curtains on the gazebo. They were also held with green rubber ties (which we cannot now find) because the day before we had experienced a lot of wind and we had secured them as much as possible to prevent damage. They did not even consider this. At the time of checkout, the cleaning lady and I carried out our usual control to make sure they had not left anything behind or damaged anything. Unfortunately we noticed that they had torn the upholstery and padding on the main sofa (circa 1830), also they had broken some glasses and a couple of plates. I called them into the house to explain the damage to the sofa and the woman said that they hadn’t used it and it was in that condition when they arrived. The stuffing was on the floor and the cleaner said she saw the three children jumping on the sofa upon arrival (She said nothing at the time as she doesn’t speak English). I have not asked for a single euro from them and know this is just an excuse but they stuck with their story that it was already torn and they hadn’t touched it. At this point I started a list of all the damage that I could see that they had done. They continued to say about everything “We didn’t use it, it was already like that”. At this point the man placed his hand on my shoulder and turned me around and said “In this house everything is broken”. Obviously after he touched me by laying his hand on me, I lost my temper and rudely told him to go away. When they’d finally gone we also saw that they had scratched the dining room table (the table is also antique, circa 1809), they’d twisted three deck chairs and left a lot of disorder in the bedrooms. I AM NOT REQUESTING ONE EURO BUT ONLY TO TELL YOU THE EXCUSES MADE FOR YOUR MISUSE AND LACK OF RESPECT FOR THINGS THAT ARE NOT YOURS. I will not ask for reimbursement for the sofa because the cloth had some wear and tear but it was not ripped or broken, therefore I will have to substitute it. However I thank you very much that now I have to have it reupholstered. Also I had to explain all the damage to the sofa, the missing deckchairs and all the other combined things to the new family who arrived that afternoon. Luckily I was able to find matching new deckchairs and they were successfully delivered within a few days. The sofa and table had to be left as you’d left them until the end of the season, when they have to be repaired. A couple of things to consider: If you really want to rent another house (the poor owners), choose a house that isn’t filled with antiques but a house filled with furniture like IKEA which can be changed after 365 days each year. Above all learn to educate yourselves to respect items that belong to others. It’s a shame I can’t attach photographs of what you’ve done. I forgot to mention the chicken coop. Behind the house there is a coop and you complained when leaving but in fact when you arrived you said how sweet it was for the children. It is carefully placed in a position that is not near a bedroom window, only the bathroom.

We are happy that you all had a good holiday at our house. Well, what about the road, definitely for you Americans (accustomed to huge streets) it was really small, but in our country the roads are more or less like this !! You're some really lovely people and I hope to see you again. You will be always in our hearts !!

Thanks for the wonderful review!!! It 'been a pleasure to host you and your wonderful family and I hope to see you soon, maybe for the mountain bike ride !! Kisses kiara