Malerische Aussichten & Flusszugang, Gemütliches Flusshaus

Thank you for your review Bibiana. We appreciate your feedback and understand the confusion regarding the fees. Please remember as we had explained to you that you did not get charged any fees when you booked with us being that our company uses a property managing system; VRBO no longer charges you their fees paid when booking on their website being that it is paid by us. With this being said you paid a lower rate and you ended up paying no fees. We even pointed that out when you called us asking about a minimal $20 damage waiver fee even after saving over $150 in VRBO fees. That in itself should have made you a very happy guest. The extra guest fee you paid was because of you wanting to add additional guests to your group that were not part of your reservation and because it was after our 5 guest policy which is common in all vacation homes. It is also common to share a stay expense when you have a large group, and we are sure you all saved a lot of money than renting a hotel room for each with limited amenities. With regards to items outside; seats, picnic tables, and exterior games are not left messy but if because of very windy weather (winter weather) and things outside move around, do be understanding that it can cause for items to appear messy. We hope you could understand this and although your stay was because of a death in your family that you reconsider visiting our area again and truly enjoying your stay. Thank you

Judah, thank you for your review and details of your stay. It would be beneficial to state your review with honesty than with claims and details that are not true to detail. You were greeted by the cleaning team with much surprise as you had members of your group arrive very early to check in without any approval of an early check in which was rude enough. After the cleaning team was done members of your group confirmed the house was clean and satisfactory to them. No mention of the house being dirty was made nor even during your stay. We take videos before and after every stay to confirm cleanliness. With regards to providing extra supplies for you, we do our best to supply the necessary needed supplies for a weekend stay. If you had used more of the amount of the normally provided supplies, you were welcome to have requested additional supplies with a respectful request or provided your own as any and all guests would do as common sense per your needs. It is very unfortunate that since we declined your request for an early check in and that your members weren’t truly happy of the way they were greeted when arriving rudely to the house you selected for them that you leave a retaliatory review but we will let VRBO become aware of this. We would not host this person again.

Hello, Shani! Thank you so much. We are happy to know that you enjoyed your stay. We would love to host your family again and extend our gratitude to you by giving you a 10% discount as a returning guest when you book thru our website at tristatetavels dot com. Thank you so much. Hope to host your group again soon!