6/10 – Okay
Verifizierter Reisender
9. Nov. 2023
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation
Somewhat disappointed
The house is gorgeous and the location is great if you want a house off the beaten path. The driveway is steep and requires 4WD, which is no big deal. The views are gorgeous.
My main issue with our stay was that several things were broken/missing (toilet was broken, smoke detectors missing or without batteries, one of the speakers for movie room was broken), damaged (projector bulb was burnt out causing half the screen to be brown, some of the doors to laundry and movie rooms were off track had damaged tracks) or dirty (hot tub had a distinct layer of film). The gas was also off for the heating and fireplaces downstairs.
When we contacted management to inform them of concerns/request repairs through the email that they used to reach out to us, the response was prompt, but often "let me check on that :)". I would never hear back without sending another email and all three of the handyman visits were unannounced, despite asking that we get some notice as we wanted to make plans in Asheville. Each time a handyman arrived, they didn't know about most of the things that were reported despite the multiple communications. Eventually, I stopped reporting things because I felt I wasn't being heard.
This house could be five stars with proper repairs of the main draws (movie room projector and speakers, hot tub). I wouldn't deter someone from staying here but I would check in to make sure nothing is in a state of disrepair prior to booking.
Verifizierter Reisender
Aufenthalt von 8 Nächten im Oktober 2023
