6/10 – Okay
Yvonne Y.
28. Aug. 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Great location within short walking distance from the beach. Nice home for our two families to stay together. ice to have the pool available. Communication from the host was good for the most part. The morning we were scheduled to arrive, I received a call that a toilet overflowed in one of the ensuite bathrooms upstairs two days prior. I was assured the bathroom was useable and everything was cleaned up and dry. That was not the case. We arrived several hours later to a very loud industrial fan blowing toward the ceiling downstairs in the dining room. Upstairs the bedroom carpet was damp and the room smelled moldy. The vents in the bedroom had mold on them and the room felt damp. We requested a dehumidifier and it came the next day. We could not sleep in that room or fully use that bathroom for the week we were at the house. The fan was in the dining room until the day before we left. It was VERY inconvenient. We were told we would receive a portion of a refund due to not being able to fully used the bedroom and bathroom upstairs, which was needed with 9 people staying there for the week. Unfortunately, after mutliple attempts at contacting the host for that partial refund, we received nothing and they stopped responding to my attempts to get a status on it. It was a nice house otherwise and I do understand things happen in a rental the same way they can in my own home. However, I will not rent from these hosts again due to the poor customer service we received.
Yvonne Y.
Aufenthalt von 4 Nächten im Juli 2025
