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6/10 – Okay
Christy H.
24. Juli 2025
Vacasa
Overall the property was okay. It was not clean upon arrival and we were not allowed into the property at the scheduled time. We rebooked the property for around the same time next year and paid half the rental price. I was informed yesterday that they were cancelling my reservation due to the owner wanting the property at that time and they provided “replacement” properties. The majority of these were one bedroom to replace our three bedroom. They refused to replace my rental with a compatible one even when I provided them several options. My family vacations together and they are now refusing to refund my mother’s deposit on her rental so we are able to find another place together. Vacasa requires multiple rental agreements but they will refuse to honor their end of their agreements. I will not be renting from them again and I would highly recommend no one else does either.