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6/10 – Okay
A guest from Oshkosh, Wisconsin
4. Aug. 2022
Beautiful vacation property!!
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Wonderful memories were made during our stay at Shore Beats Work Lakehouse! The only negative of the entire week was our arrival at check in on Sunday afternoon. The house had not been cleaned from the previous visitors. When you walk into your vacation home and are greeted with unmade beds with soiled linens, bathrooms not cleaned, dishes in the sink with mold in the cups, a vape pen in one of the beds, tortilla chips and snacks on the sofas and crushed onto the floors, ETC it is difficult to move past and look forward to your next 6 days. We immediately contacted Hiller and let them know of the condition. We then drove into St. Germain and purchased cleaning supplies, stripped all of the beds, and started cleaning the house—hoping that it could be completed before our other daughters and son arrived. Hiller did sent out a cleaning crew and they did a great job but it took them until almost 8:30 pm. to finish cleaning. I had bedding in the washer (grateful for the washer and dryer) and it was almost midnight before I finished the beds so that we could all get to sleep. We were told by the cleaning crew that Hiller would be there the next morning to pick up the very full garbage from the previous renters. We waited for them to come to pick up the garbage so that we could get ours out to the dumpsters. They didn’t come. Waited until Wednesday and then again contacted Hiller. The response was “The cleaners did not alert me to the fact that there was garbage that needed to be picked up.” Someone was not being honest. We just wanted to enjoy our long awaited vacation in St. Germain. The answer given to all of this was “I did credit you $275.00.” The cleaning crewed thanked us for being kind and understanding—we knew that they were not at fault and thanked them for coming on a Sunday to help us get the house clean for us for the week.We would love to recommend this property to others and would love to recommend Hiller as w
