Geräumige Villa Romane für 12, in der Nähe der Pisten in Les Rousses

Thank you for your feedback. We are pleased that you found Villa Romane well-appointed, but we would like to clarify a few points for the benefit of future guests. Regarding your requests during the stay, we regret that you felt they were not addressed. However, you chose to communicate through the booking platform rather than contacting our agency directly. As a result, we were not made aware of your requests during your stay and therefore had no opportunity to respond or assist you. We are always available to our guests and encourage them to contact us directly should any issues arise. Regarding the coffee machine, it is provided as part of the property's equipment, but coffee pods are not supplied for the duration of a two-week stay. Guests are expected to purchase their own consumables during their holiday. Garden furniture is also available at the property for guests to enjoy the outdoor space. As for linen and towel changes, these are not automatically included during a stay unless specifically stated in the booking conditions or arranged as an additional service. We appreciate constructive feedback and are always looking for ways to improve. At the same time, we believe it is important to clarify the services included in the rental and the importance of direct communication, which allows us to assist our guests effectively during their stay. We hope you nevertheless enjoyed Villa Romaine and its surroundings.

Merci beaucoup pour votre retour positif ! Au plaisir de vous accueillir à nouveau lors d’un prochain séjour !