2/10 – Ungenügend
Paula Z., Utica
17. Apr. 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Felt like we were in prison! Couldn't wait to go home!
We chose this home because it had a pool for the kids and was near family. We checked in on Friday and went to see family. On Saturday, we saw that the pool water level was low, the pump was making a screeching noise, the water was green, on bottom of pool there was sand and on walls there was visible algae growth. We contacted host and told her I would add water she said pool lady would be there Wednesday. So, that means 5 days without pool. Pool lady showed up unannounced on Thursday. Dumped chlorine in pool, scrubbed walls and told us we couldn't use it for at least an hour. So we got to use pool a total of 2 days! Was told we could not have family over for dinner, not to stay, just for dinner. So we went shopping. When we returned my nieces,nephews, brother and sister in law followed and came inside for no more than 10 minutes to wait while we got ready, picked up my mom and kids got ready to go eat. (Couldn't have guests) So accused of breaking rule!
While out in pool swimming, tossing ball around on 1 of the 2 days we could use it, playing country music we were then harassed by neighbor being vulgar yelling to be quiet (7pm). We were told quiet hours were from 10pm - 8am. They were not overly loud and neither was the music. We were supposed to be on vacation for God's sake. There was mildew on baseboards in one of the bathrooms, tv in one of the rooms didn't work at all, remotes to all tvs didn't work as batteries were dead(was told that there were batteries in pantry, there weren't so we bought some and replaced them) the thermostat batteries went dead so we replaced those so we would have A/C.
To top it off, we discovered a ring camera in a living room area(have video)that we didn't notice until Thursday. There was also a ring camera in closed pool area that could also pick up audio.
We contacted customer service and explained our issues and were told that they would try to find another place if available. We had 4 kids and 5 adults that just drove 24 hours to get there, we didn't want to have to pack everything up and go to another place and lose another whole day driving and unpacking. So we said we would stay despite feeling like a prisoner.
We are very unhappy, vacation was ruined that was to be a surprise to my brother as we brought my mom with us(first time she was able to visit them in Florida since they moved 12 years ago). I'm thoroughly disgusted and at this very moment will never use VRBO to book anything!
Paula Z.
Aufenthalt von 8 Nächten im April 2023
