2/10 – Ungenügend
Caya C.
3. Okt. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
THEY CAME INTO THE PROPERTY WHILE WE WERE GONE
The property contact person admitted that they came into the house while we were gone, they took furniture out of the house. Which left us with just a couch for all of us to sit at, my belongings were messed with. And they kept messing with the front door lock with the keypad app and locking and unlocking the door. I immediately called VRBO they said that is completely unacceptable they should never enter the home while it is being rented. We left immediatly and are getting a full refund. They also did not tell us that landscaping was coming to cut grass and my children were outside in the backyard playing when a man came through the gate to cut the grass. And I'll be honest with you we conseal carry in our family and it was almost a very bad day for everyone. This is not a safe rental at all, they do not communicate with you. All I got was a "my bad" as a reply when I asked did they enter the property when we we're gone.
So we had to find a hotel for the rest of our stay there.
Furthermore, this location was not clean. The bathtub had mens beard hair or 'other' hair in the tub. I had to clean the tub before I could give my daughter a bath. Light fixtures didn’t work, you don’t have access to the pantry so all your groceries have to sit on the counter.
They had really great photos done because the house does not fully represent the photos, a closet door is broken and hanging off. Everything else is just pieced together its not esthetically pleasing.
Caya C.
Aufenthalt von 3 Nächten im September 2023
