Resort-Villa nahe Disney mit privatem Pool-Spa, nahe Clubhaus, Lazy River, Spielhalle, Fitnessstudio

We're so glad to have you, please come back any time!

Thank you so much for staying we us, we hope to see you again!

So happy you enjoyed your stay.

Thank you for staying with us and we're so glad everyone enjoyed their stay, we welcome you back at any time.

I'm glad everyone had a great time and thank you for the feedback, please come back at any time.

Thank you for being our guest and I'm glad everyone enjoyed their stay. Please come back anytime.

I'm so glad you were able to make so many great memories and I truly enjoyed having you, you are welcome back at anytime!

Thank you for your feedback, we are currently in the process of switching to another property management company.

I responded immediately to the guest regarding the complaint received. I sent multiple messages and received no response back. I asked for pictures and additional information for clarification so that any missing/broken parts could be identified, ordered, and repaired as quickly as possible, but received no response/pictures until a week after their stay with very little information. And only received 2 pictures a week later. It is difficult/impossible to resolve issue(s) when the guest chooses to not respond and there is no reason for me not to repair/fix my own personal property that is shared with the guest(s) to enjoy during their stay. I also use a professional cleaning service that stands behind the work performed, so in the event that there are any cleanliness issues reported, they will be sent back out to clean and correct any mistakes. The guest chose not to do that. Bait and switch? I offered several solutions that the guest chose not to follow up on and then left a negative review insinuating that I don't care. I couldn't validate all his claims and guests who immediately stayed before and after this guest left 5 star reviews and didn't experience any of the issues indicated.

I was in contact with the management/cleaning crew prior to guest arrival to make sure her check-in process would go smoothly. As soon as the guest alerted me of the cleaning issue after entering, I contacted the cleaning crew who discovered they were at the wrong address number (a few houses away). They immediately sent 5 people to the house so they could quickly clean the entire residence in approximately 1.5 hours to meet the guest(s) timeline so they would still have enough time to get ready and not miss their dinner reservation. The cleaning crew also offered to take the extra set of linens to a laundry facility offsite and bring them back later that evening but were told not to bother by the guest. She arranged to have them come back the following morning to finish the laundry. The guest later contacted me during her stay to let me know that she saw a mouse in the pool. The pool service company promptly came out to clean/sanitize the pool. I apologized to her for any distress the situation may have created and explained that we have a monthly pest control service in place. Unfortunately, I have no control over the wildlife in the area, but I did immediately have pest control come out to the house to inspect the perimeter and add a few extra measures to deter pests, rodents and critters away from the property. As for customer service, I promptly responded and addressed every message sent, I made the guest a priority during the entire length of her stay, and made sure any issues were resolved promptly. The cleaning fee(s) cover the cost to clean the residence AFTER the guest(s) stay.

We're glad you enjoyed your stay and welcome you back at anytime! Thank you for bringing those issues to our attention so we can get them resolved for guests in the future.

We're so glad you enjoyed your stay, and we welcome you back at any time! Thank you again.