4/10 – Schlecht
Deb D.
4. März 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
No hot tub!!!
Probably the biggest complaint that all seven of us have is that there is no hot tub as indicated in the listing. When I contacted the host about this, she indicated that there had been a whirlpool tub in the primary bath but that had been removed due to hurricane damage. There never has been a hot tub as indicated. We were all so looking forward to lounging in the pool and hot tub and when we arrived, there was not one. The pool was cold when we arrived and we had to wait to hear from the host to figure out how to turn it up and were not able to use it the first day we were there.
The property itself was nice and fit our needs for beds and baths. Location was good for us and is as indicated in the listing. There are no instructions for anything in the house so you are left to yourself to figure out the TV's, pool heater, etc. The host did respond promptly the first two days but not the second half of our stay. She had indicated that there were check out instructions on the listing but the only thing on the listing was check in instructions. She did send this once we got ahold of her. We prefer not to have to contact the host and are appreciative of being provided with outlined instructions on the property. Biggest complaint is that we all had looked at the listing before booking and felt that we had been misled by the hot tub issue. I would suggest to the host that be removed from the listing as it is inaccurate.
Deb D.
Aufenthalt von 4 Nächten im Februar 2024
