2/10 – Ungenügend
Mitchell G.
9. Aug. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Unacceptable Sleeping Situation
I will start this review with - I am normally not a complainer- but for the large amount of money we spent on this stay, we got terrible sleep for a number of reasons.
First- upon entering the home, the air quality was very musty and moldy smelling.
The home advertised a fold-out sofa couch for sleeping, yet we could not find any bedding available for the fold out couch. After calling the property owner, they eventually returned our call and told us the sheets for the fold out couch were in a locked closet.
After putting our children to bed on the sofa couch, around midnight the mini-split AC directly above the couch started POURING (not dripping) water out, onto our children. The bed was wet, our children were up, we had to move our children and thus began the lack of sleep. We turned the AC off, and the upstairs began to be warm for sleeping.
The upstairs bedroom is not really a bedroom and more of a loft, with a skylight that will wake you up with sunrise at 5am. The full moon was shining into the loft all night, the curtains were broken, and our family got horrible sleep that affected our day at Acadia the next day.
Upon calling the property manager 4x the next morning, we were unable to get him on the phone until the afternoon.
In an effort to make things right, we asked for a partial refund of the $1000 we spent on the first night and he argued, refused and was rude. I do not recommend this property.
Mitchell G.
Aufenthalt von 2 Nächten im August 2023
