Sandy Palms ~ Haustierfreundliches Küstenrefugium mit Golfwagen & Spielboden

We are so glad you all enjoyed your stay! We hope you come back and stay with us again!

We are so happy you enjoyed your stay, Ferra! We are excited for the future guests to start using the golf cart! You will have to come stay with us again and take it for a spin! We offer a returning guest discount so be sure to mention you stayed with us before! :)

Betsy, its always upsetting when a guest leaves a retaliatory review on a home. We scheduled a maintenance appointment with you the first night you arrived, and no one came to the door. I called several times and you did not answer. The things that you mention that didn't work were a simple GFCI button that could have been pushed. Upon the morning of check out, your group refused to leave and again no one would answer our calls, we found that folks were standing in the garage smoking and when I provided concerning feedback, you were upset and left this review. So very disappointing. I hope you choose to respect your next host.

We appreciate your feedback and regret that your experience at our property did not meet your expectations. As a family-owned and operated business, we take every guest's comfort and satisfaction very seriously, and we aim to resolve any issues promptly and professionally. We understand the inconvenience caused by the maintenance issues that arose during your stay and apologize sincerely. Our records show that each issue was responded to and resolved as quickly as possible, often the next day. This quick response time is typically appreciated by our guests, especially when it involves after-hours communication. Regarding the hot tub, we provide clear information in our house rules, rental agreement, and several sections of our listing about its seasonal usage. We also provide additional reminders onsite, like the sign on the hot tub. Your decision to use it regardless of these notices led to additional maintenance needs and costs. As for the $100 credit, it was initially offered in good faith, but we had to rescind it due to violation of the house rules, specifically regarding the hot tub usage. As for the confusion regarding the number of bedrooms, our property is advertised as four bedrooms with an additional triple bunk area. We strive for transparency in our listing and believe the photos and descriptions accurately depict the property. We are disheartened to learn about the conduct towards our maintenance staff and the condition in which our property was left. Mutual respect and understanding are crucial elements in ensuring a positive experience for both our guests and staff. We value all our guests and the feedback they provide. We hope that in the future, communications can be more respectful and understanding, in order to effectively resolve any issues that may arise. Best, Getaways Family