Wasserfront 2SZ Haus mit beheiztem Pool, Grill, Parkplatz!

Dear Mark, We always go Above & Beyond to ensure Guest expectations are met. We can assure you, if given the opportunity, we would have worked to address and remedy any of your concerns. Guests are Welcomed to reach us and we will do our best to handle any issue promptly. Candidly and without prejudice, on the third day, your party left early evening, without notice. After your departure, we were surprised to receive your comments and your refund request. After receiving them, we sent a team to inspect and assess your claims. The inspection conclusions were “none of your claims had merit, as well as, they were unfounded”, which pictures/videos can attest to it. We have great pride and peace of mind knowing our home is spotless, safe and germ-free for every guest arrival. We take no shortcut to ensure cleanliness of our property. Additionally, after every cleaning, the house is inspected and pictures/videos are sent to us for validation and confirmation. For the pool, twice weekly, a pool professional disinfect and service it. For the landscape maintenance, four times monthly, a team of professionals service it. Since your short stay, two families stayed at our house and we only had Good comments from them, such as, not limited to the following : “We enjoyed our stay and looking forward to going back in the late fall”.