Spektakuläre Sonnenuntergänge mit Wasserblick

Thanks Mark! We are happy to know you enjoyed your stay.

Thank you for the detailed and excellent review! Glad to have you back!

We appreciate your feedback and have just recently replaced the king size mattress in the master bedroom.

Dear Guest, We appreciate your recent stay at our property and we would like to extend our sincere apologies for any inconveniences you may have experienced during your four-week visit. Our guests’ comfort and satisfaction are important to us, and we genuinely regret if we fell short of meeting your expectations. We were surprised by the feedback in your review, as it is inconsistent with the overwhelmingly positive reviews we typically receive about our property. We value all feedback, and we take your concerns seriously. We acknowledge there were some issues with the pool during your stay, which we addressed promptly upon receiving your two notifications. We understand the importance of a clean and enjoyable pool experience and took immediate steps to rectify the situation. We provided additional cleaning and chemical adjustments within 24 hours and offered the use of our pool cleaning robot, though you declined this offer. Following a week-long period of historical rain & flooding in the region, you notified us a second time that the pool was not clean. We had our general contractor respond the same day, then terminated the current pool service and brought in a new service for a complete cleaning and chemical reset within 48 hours. Regarding the other matters you mentioned, such as the TV functionality (passed on to us by our general contractor), hot water in the kitchen, and water in the guest bath, we would like to note that in each case the item in question was fully functional. We promptly addressed each concern by instructing you on how to use the faucets and the television remote. You also communicated to us that one of the smoke detectors became disconnected from the ceiling and was hanging by a wire. Our Property Manager coordinated with you for a handyman to stop by and reinstall it. We genuinely value your feedback, as it allows us to continuously improve our property and enhance the overall guest experience and we always want to address any shortcomings. During your stay, the items discussed herein are the only items you communicated to us. We were responsive to each and the only material issue with the house related to the pool, which we believe we aggressively remedied. Once again, we apologize for any inconvenience you may have encountered during your stay and hope that, despite these challenges, you were able to find some enjoyment in your time at our property. Sincerely, Property Owner

We are new owners that purchased the property shortly after your stay. We appreciate your feedback and have since addressed many of these items. We plan to continually enhance the property moving forward.