The duplex is in a great location with easy access to the offerings of Cape Charles. The door keypad makes getting in and out very easy and there’s ample parking. Unfortunately, these pluses were overshadowed by the negatives.
It was clear that this was once a much loved duplex but a lot of areas of the house were neglected. We brought this to the attention of the owner and they agreed that there were areas that needed improvement and that “the listing wasn’t an accurate representation” and offered us a refund for one night IF we didn’t leave a review. We politely asked for a two night refund as we cut our time there in half due to issues we found with the property (mold on a lot of items on the front porch, an unusable backyard due to overgrowth, mold on the master bedroom nightstand lamp shades, a very badly stained living room couch, etc) , which we thought was fair. The owner treated us as though he was doing us a favor for any reimbursement and decided that we no longer deserved any reimbursement. As a note for all renters, VRBO allows hosts to determine if / how much on all refunds and doesn’t intercede on renter behalf—please be aware of this as a renter.
We had really been looking forward to a family vacation, but were really disappointed in the state of the rental, trying to work with the host and how VRBO handles these matters.
The entire conversation between us and the host along with pictures showing the areas of neglect are captured within the VRBO app communication section should anyone wish to see screenshots. We are happy to share.