The SeaEsta Strandhaus Wohnung 1 Erdgeschoss erstes Stockwerk

Greetings Carrie, Again, my deepest apologies. Things out of my control unfortunately did take place during your stay. Once I got a hold of the situation, I tried to make it right & reimbursed 2 of 3night stay,along with this platform giving a credit to book a temporary stay until the unit was ready. Which you seem content with that you even sent a photo of you & family saying ty & what a good time you were having. On your last night yes, unfortunately, early evening their was an issue with the smartlock sensor that needed locks smiths attention & due to it being Sunday after hrs their was a 2hr window but once arrived it was fixed less than 10mins and while you were locked out I try to help in a way I had control on & the right thing to do was opened a freshly cleaned upstairs unit for your use to go in and out if needed. you even had coffee while you & your gfs decided to wait and not left outside stranded. Sometimes, unfortunately, things do happen out of the hosts control, but we take pride on hosting our guest!which is proven facts and take bigger pride on making it right for our guests when the rare times things do happen specially out of our control and learn from it. Many blessings and many more travels for you and your family!

Greetings Kacey. I'm sorry you had that experiences i appericate the feed back I try to improve and listening to sugguestion to make The SeaEsta better each time. BUT SO STRANGE because guest before your stay and right after your stay raved about the master room mattress asking where I purchased because they wanted for there place. I even went in after your stay with my maintenance guy and mattress was perfect.

I am truly sorry you had a bad experience but you brought 12 people to stay in a 2 bedroom apartment we're only 6 guests were allowed and didn't follow any of the house rules.