2/10 – Ungenügend
Jill B.
13. Nov. 2023
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Terrible host- beware of false advertising!
Upon arrival I still had not received any check in information, address, or key code. I had to reach out and message the host and wait for her reply. She then let me know that the pool heater was not on (found out later that it had been broke for sometime) and that it would be on next week, after our departure. We selected this property based on the heated pool that was advertised as we were visiting with children. I immediately asked why there was false advertising on her listing and requested that the pool heater be turned on for our stay. She said it would take sometime to heat up but we could turn it on. Upon arrival at the unit we realized there wasn't even power to the heater and the water was VERY cold. I let her know and a maintenance man did arrive that day and informed us that it was an old heater and had not been on. I asked if we could get out early check in payment of $80.00 back as we never would have checked in early knowing we couldn’t use the pool at the temperature it was at. I also requested a partial refund. She immediately got aggressive and defensive with me. I asked her to please calm down and get back with me on her decision. She then offered an “extra night” at no charge to extend our stay. We had flights scheduled and were not flexible to continue our vacation for an extra day per most travelers so I was not satisfied with that proposal. I have asked repeatedly for a partial refund and now she is not responding. Do NOT stay at properties w this host!
Jill B.
Aufenthalt von 4 Nächten im November 2023
