Feuerstelle & Kamin~Bergblick~Grill & WLAN

Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area.

Hi Marisha, Good evening! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area.

Hi Jody, Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Pristine Vacation Rentals

Hi Alan, Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Pristine Vacation Rentals

Hi Donna, We're glad to hear you enjoyed your stay at Swiss Pine Lodge! Thank you for taking the time to write a review for our home. We hope you consider Pristine Vacation Rentals and our many mountain homes if you return to the area. Best, Pristine Vacation Rentals

Hi Agnieszka, Good evening! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Danielle Miller

Hi Douglas, Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Pristine Vacation Rentals

Hi Paul, Good evening! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Danielle Miller

Thank you for your feedback. We do feel it is important to clarify several details for future guests reading this review. When you contacted us regarding the refrigerator, we responded immediately and had a cooler and ice delivered to the property within approximately 1½–2 hours so that you had a way to keep food cold while we addressed the issue. We also sent our maintenance technician to the property to inspect the refrigerator and address the cooling problem. When we explained that the previous guests had not reported an issue with the refrigerator, this was not intended to dismiss your concern. Those guests had occupied the home for approximately a month without reporting a refrigerator problem, so we were simply explaining that this was a new issue that we had not previously been made aware of. When we spoke the following morning, you let me know that the refrigerator was cooling. You also reported an issue with the toaster, and we had a toaster oven delivered to you within a few hours. Regarding the dried coffee mentioned behind the refrigerator, our housekeepers thoroughly clean the home between guests, but refrigerators are not pulled away from the wall during every routine turnover cleaning. The area behind the refrigerator became visible because it was pulled out while the cooling issue was being inspected. Something found behind a major appliance is not an indication that the home itself was not cleaned prior to arrival. We were also never informed during your stay that any of your food had spoiled. Had that been communicated to us, we would have been happy to address reimbursement for the affected groceries. The water concern was not reported until the following day. As soon as it was reported, we responded. We actually had someone at the property four times that day attempting to address your concerns. Our team identified a slight sulfur odor, which can occur with well water in mountain homes, but we never smelled the sewage smell you mentioned. We nevertheless took your concern seriously, changed the filter, and continued trying to resolve the issue. I would also like to clarify the statement that you were told you had only one hour to leave in order to receive a refund. You repeatedly told me that you considered the property “uninhabitable.” When a guest tells me that a property is truly uninhabitable and that they do not feel they can safely or reasonably stay there, I take that statement seriously. I am not going to ask a guest to continue occupying a property they are telling me is uninhabitable. For that reason, I offered you a full refund if you vacated the property, and I asked that you vacate within the hour. This was not an attempt to force your family out at 9:30 p.m. or to withhold a refund. It was in direct response to your repeated assertion that the home was uninhabitable. If a property is truly uninhabitable, we do not want or expect a guest to continue staying in it. You ultimately chose not to accept that offer and instead remained in the home that night. It is difficult to reconcile continuing to occupy the property with a request for a full refund on the basis that the property was uninhabitable. The night that you did not stay was refunded. We also advised you to contact VRBO for assistance with alternative accommodations. Guests pay a service fee directly to VRBO as part of their reservation, and VRBO provides customer support when problems arise during a stay, including assistance with finding alternative accommodations when appropriate. Unexpected maintenance issues can occur in any home. What we can control is how we respond when they are brought to our attention. During your stay, we delivered a cooler and ice within approximately two hours, sent maintenance to address the refrigerator, confirmed with you the following morning that it was cooling, delivered a replacement toaster oven, and made four visits to the property in one day regarding the water concern. We are sorry that your stay did not meet your expectations. However, we stand behind the efforts our team made to respond promptly and repeatedly to every concern that was reported to us.

Hi Trey, Good afternoon! Thank you for the kind words. We're glad to hear that your enjoyed your stay. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, The Pristine Team Pristine Vacation Rentals

Hi Shannon, Good morning! Thank you for the kind words. We're happy to hear you enjoyed your stay at this beautiful property. Please keep us and our many vacation cabins in mind for any of your future stays to the area. Best, Danielle Miller

Hi Frankie, Good evening! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Pristine Vacation Rentals

Hi Erick, Good evening! Thank you for your kind words. We are so glad to hear your enjoyed your stay at this beautiful cabin. Please keep us in mind for any of your future stays to the area.

Hi Carey, We're glad to hear you enjoyed your stay at Swiss Pine Lodge! Thank you for taking the time to write a review for our home. We hope to see you again if you ever return to the mountains. Best, Pristine Vacation Rentals

Hi Richard, We're happy to hear you enjoyed your stay at Swiss Pine Lodge! Thank you for your kind words. We hope to host you again if you ever return to the area. Best, Pristine Vacation Rentals

Hi Justin, Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Pristine Vacation Rentals

Hi Jessica, Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Danielle Miller

Hi Kent, Good morning! Thank you for the kind words. We're so glad you enjoyed your stay at this beautiful cabin. Please keep us in mind for any of your future stays to the area. Best, Danielle Miller

Hi Kenneth, We're glad to hear you enjoyed your stay at Swiss Pine Lodge! Thank you for taking the time to write a review for our home. We hope to see you again if you ever return to the mountains. Best, Pristine Vacation Rentals

Hi Staurt, Good afternoon! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Danielle Miller

Hi Laura, Good morning! I'm very sorry for any inconvenience you were presented with during your stay at the cabin. We strive to have complete 100% guest satisfaction. This is not our standard of clean and was completely unacceptable. I spoke with housekeeping after this incident and those housekeepers that cleaned the cabin prior to your stay were terminated due to this as we do not want anyone representing our company or cabins in this manner. Once again, my sincerest of apologies. Best, Melissa Miller

Hi Lori, Good morning! We're happy to hear you all enjoyed your stay. Thank you so much for the kind words. Please keep us and our many luxury vacation rentals in mind for any of your future stays to the area. Best, Danielle Miller

Thank you for sharing your feedback! We’re so glad to hear that you enjoyed your stay overall and that the early check-in and late checkout helped you make the most of your time in the mountains. It’s wonderful to know you loved the beautiful views, the porch, and the peaceful setting of the gated community. We’re also happy the kitchen had what you needed and that you were able to enjoy streaming some Halloween movies during your stay. We truly appreciate you taking the time to share your suggestions as well. Guest feedback is incredibly helpful, and we will certainly review the seating in the living room and the bedding setup to see where we can improve comfort for future guests. Regarding the water, mountain homes in our area often use well water, which can sometimes have a natural sulfur smell. While it is safe and tested, we understand that it can be unfamiliar if you’re not used to it. Thank you again for staying with us and for your thoughtful comments. We would love the opportunity to host you again on a future trip to the mountains!

Hi Lambert Good morning! Thank you for your kind words. We're happy to hear that you enjoyed this beautiful property. Please keep us and our many luxury vacation cabins in mind for any of your future stays to the area. Best, Danielle Miller

Hi Diana, Good afternoon! Thank you for the kind words. We're so happy to hear you enjoyed your stay at this beautiful property. Please keep us and our many properties in mind for any of your future stays to the area. Best, Danielle Miller