2/10 – Ungenügend
Julie S.
11. Apr. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Appalling Property Management Company
This is the first time I have left a bad review on vrbo. The property definitely had issues, but I feel that they could have been fixable with better communication and execution from Vacasa, the management company.
The most serious issue with the property was the lack of working wifi. As a result of the failed internet/cable connection into the house, the TVs in the house were also effectively not usable. When we left the next day (we were originally scheduled to stay four nights instead of one), we tried to run a load of dishes and discovered that the dishwasher was also not working. So in effect, 3 major “amenities” that were listed for the house, which were part of the reason why we selected it, were not functioning. Again, the most serious of the problems was the non-functioning wifi. We came in late on Thursday night before Easter Sunday. We contacted the listed Property Management Group, Vacasa, as soon as they could be reached by phone at 9AM. We went to the local office to make our problems known. A tech came by noon but indicated that the homeowner needed to do something. At around 1:30PM, given that we had total lack of follow-up communication regarding a solution, and the likelihood that a cable company employee would be deployed on a Friday afternoon before a holiday weekend, we returned to the local Vacasa office and told them that we had to check out early. We received a phone call an hour and forty minutes after we interacted with the local Vacasa office to let them know we were leaving. It appears that the caller was the first person with the apparent authority to present us with a solution. It was the first time that anyone indicated that they could provide us with an alternate property – I told her we were too far into our drive to turn back. If they had presented us with that option at 9AM, 10AM, 1:30/1:45PM when we left, we probably would have took it – but we didn’t even know it was an option. When I asked her why no one communicated any of this earlier or provided us with an option for an alternative property earlier when we had indicated our problem at 9AM, she replied: “I had other calls to make and I’m not even the manager for this property.” The various sets of employees clearly did not communicate amongst each other that we were prepared to leave at 9AM and need to be offered a solution imminently. No one should rent a Vacasa managed property. The homeowner is not being well-served and is paying too much.
Julie S.
Aufenthalt von 4 Nächten im April 2023
