2/10 – Ungenügend
Jordan S.
6. Sept. 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
DO NOT DO IT. VACASA IS A TERRIBLE COMPANY
I booked this place for the weekend and upon arrival I was met with stained carpets, blood stained sheets, a dirty bathroom, and some cockroaches. As a result, I refused to stay and I left immediately and was told I would receive a full refund. The day after I was told I would not receive a refund and I would be out of luck, even though I called upon arrival to let them know the deplorable condition of apartment. This place did not favor the pictures at all. Additionally, the WIFI barely worked. I subsequently had to go back and forth with Vacasa for 4 days straight. I talked to workers, to mangers, to general managers and supervisors and they all told me I would not receive a refund. This company has some of the worst customer service I have ever seen. They are only concerned with pocketing your money even if the service they are providing is far below subpar. It ruined my vacation as I had to stay elsewhere for over 2000 dollars. They refused to give me my money back even though I did not stay at the property because it was disgusting. My fellow guest said it reminded them of a "traphouse/frathouse". For those who do not know, a trap house is where illegal activity and illicit drug use occur, and a frat house is widely known as being a dump. I would not advise any one with children to stay at this unit as I did not even feel comfortable sitting on the couch after driving for 4 hours. I will never book with Vacasa again and I would advise those who want to have a carefree
Jordan S.
Aufenthalt von 2 Nächten im September 2023
