Wundervoller Wald-Rückzugsort, Whirlpool, haustierfreundlich, Spielzimmer, Billardtisch, Feuerstelle, auf 2 Acres

Thank you for your thoughtful feedback! We're so glad you enjoyed the home, especially the space, pool table, and time with your family. We appreciate you letting us know about the outdoor areas. We'll share your comments with our team as we continue making improvements to the property. We hope to welcome you back again!

Thank you so much for your thoughtful review! We're delighted to hear your family had a wonderful reunion and that the home was a great fit for everyone, especially the little ones. It's great to know you enjoyed the peaceful setting, the well-equipped kitchen, and that our team could help make your stay even more enjoyable. We also appreciate your constructive feedback. We've shared your comments about the shower drain, hot tub, landscaping, and trash capacity with our team so they can be addressed. Guest feedback like yours helps us continue improving the experience for future stays. Thank you again for choosing to stay with us. We'd love to welcome you and your family back for another reunion in the future!

Thank you for sharing your concerns. We’d like to clarify that during your stay, the only issue reported to our team was the fallen tree branch. One of our managers coordinated with you directly and communicated with you regarding the claim related to that incident. We did not receive any reports during the stay regarding ants, mold in the refrigerator, restroom cleanliness, or the clogged upstairs shower. Had these been brought to our attention at the time, we would have taken immediate steps to address them. We regret your frustration and appreciate you sharing this feedback. It helps us review our processes and improve communication moving forward.

Thank you for sharing your experience. We're truly sorry for the stressful and frustrating check-in process you encountered—especially arriving late at night with young children. That’s absolutely not the experience we want for any of our guests. To clarify, the gate code was provided five days prior to your stay and was also readily available in the digital guide sent to you. That said, we understand that in moments like this, things can get overlooked or missed—and regardless, you should have received immediate and respectful support when you reached out. We sincerely apologize for the behavior of the person who answered your call. That kind of response is unacceptable and does not reflect the standard of service we expect from anyone representing our team. We’re glad to hear that, once inside, the home itself was cozy, spacious, and enjoyable for your group. However, we understand that the check-in difficulties had a lasting impact on your overall experience. While our policy does not typically allow refunds after check-in, we do take your concerns seriously and are reviewing this internally to ensure it doesn’t happen again. We truly appreciate your feedback—it helps us improve—and we hope you’ll consider staying with us again in the future for a much smoother experience.

We’re sorry to see that your experience did not meet expectations. Guest satisfaction is very important to us, and we would have appreciated the opportunity to address any concerns during your stay. Should you be open to sharing more details, we’d be glad to learn from your experience and continue improving for future guests.

Thank you for taking the time to leave a review. We’re sorry to see that your experience didn’t meet your expectations. During your stay, our team checked in with you on several occasions, and no concerns were brought to our attention — we would have been more than happy to assist with anything you needed in real time. We’re always looking for ways to improve, so if there’s anything specific we could have done better, we would truly appreciate any additional feedback you’re willing to share. Thank you again for staying with us.

Thank you for taking the time to leave us a review. We are curious about what could have been improved to earn a 5-star rating. Your feedback is important to us, and we would love to know how we can enhance your stay in the future. It was a pleasure hosting you, and we hope to welcome you back for an even better experience next time.