DEIN Zuhause @ den WASSERFÄLLEN - 10 Min. von den WASSERFÄLLEN, 5 Min. zu Plätzen & Einkaufszentrum

Thank you for your feedback. We are sorry the accommodation was not the right fit for your needs. The listing clearly identifies the property as a one-bedroom basement unit, and the photos show its compact layout, including the small dining table and two bar chairs. We strongly encourage guests to review the full description and photos before booking, particularly when travelling with a large amount of luggage, as a compact basement unit may not be suitable for everyone’s needs. The kitchen is equipped with the standard items provided for guest use, including cookware, utensils, cutlery, dishes, a toaster, kettle, coffee and tea. We are unsure what additional items you expected, as no concerns or requests regarding the kitchen were communicated to us during your four-night stay. We must also clarify that there are no TV trays provided or advertised in our unit, so we cannot identify the trays described in your review. The temperature was adjusted after your request; however, you did not inform us that you remained uncomfortable. Had you contacted us about any continuing concern, we would have had an opportunity to assist further. The stated travel time to Niagara Falls is approximate and can vary depending on traffic and which Falls attraction or area a guest is visiting. We are pleased that you found the unit clean and enjoyed the shower, but we regret that the overall space did not meet your personal preferences. Guests are encouraged to please read the description thoroughly, view the photos and ask us questions when in doubt or need clarification. Thank you for coming!

Thanks Gwen! Happy you were happy throughout your stay!

Merci Sarah, nous avons hâte de vous accueillir à l'avenir.