Küstencharme, geräumiges Stadthaus Ideal für Familien oder Gruppen bis zu 8 Personen

Thank you for your feedback and for highlighting the location and generous space, we’re glad those aspects worked well for your stay. We appreciate your comments regarding furnishings and amenities. The property is regularly maintained and stocked and we’re continuously making updates and improvements over time to keep everything fresh and comfortable for our guests. Thanks again for your input, it’s always helpful as we continue to refine the experience.

Thank you for your feedback. We would like to clarify the situation for accuracy. Prior to arrival, you were informed that the originally booked property was unavailable due to maintenance. At that time, we provided options, including a full cancellation with refund or relocation to a nearby property within approximately 300 metres. You reviewed the alternative and confirmed you were happy to proceed. The property referenced in this review was not the one originally booked, and it appears the comments relate to the alternative accommodation instead. We communicated transparently and did our best to provide a suitable solution in advance of your arrival. We made every effort to communicate clearly and provide a reasonable solution under the circumstances.

Thank you for your feedback and for noting the spaciousness of the townhouse. We’re sorry to hear about the items you mentioned on arrival, this is not the standard we aim to provide. Had this been brought to our attention during your stay, we would have arranged immediate assistance to resolve everything promptly. The property is professionally cleaned and prepared before each check-in and your comments have been shared with our cleaning team to ensure this does not occur again. We appreciate your feedback as it helps us continue to improve for future guests.

Thank you for your feedback. We genuinely appreciate you noting the space and layout of the property. To clarify for future guests, during your stay the only issue raised with us was the downstairs toilet, which we treated as a priority and arranged to have attended the same day, despite it being a long weekend. We remained available throughout your stay to assist further, however no additional concerns were brought to our attention at the time. Following your departure, the property was fully checked and all facilities, including bathrooms and appliances, were confirmed to be in working order. The oven mentioned is a modern unit with a standard child-lock feature, which we’re always happy to guide guests through if needed. We also note the property was left in a significantly untidy condition, including displaced bedding, sand throughout the home and excess cleaning required. We always encourage guests to reach out during their stay so we can resolve anything promptly, that’s exactly what we’re here for. We also take great care in preparing the property between bookings and your feedback has been noted as part of our ongoing improvements. We wish you all the best in your future travels.