Summer Specials!!! Laguna Beach~5th House from the Perfect Beach Access# 83!

99.9% of our guests are a true joy. But....every 2-3 years we get "that guest". The one that does not want to be happy or enjoy a vacation with family (or the 2nd family they choose to travel with). You were that guest. Your review is accurate on several points.... #1 -There are 2 remotes needed to operate the living room TV. One for the large Samsung Smart TV and one for the Hi-Def expanded cabe that we provide. There are also Detailed Instructions provided for those less tech-savy... like me :-). I suppose you chose not to read the Provided Chanel Guide that tells the channel range for Hi-Def Channels. Most guests love the wide range of entertainment options available while away from home. #2- We Do Provide slip covers as a courtesy to families traveling with small children. We expect our upholstery to maintain it's perfect condition , but also want parents to enjoy a relaxing week, not worrying about every little sticky finger and sandy toe. Most guests LOVE the attention to detail we provide to allow for a great week at the beach. -#3 We have excellent Wi-Fi service. However... you do have to use the CORRECT password for it to work as it is a secured connection. The password is Provided on the Laminated Instruction Sheet on the kitchen counter. If you chose to use one other that the one provided, it is not surprising that it did not work. As far as a lax response....we spoke numerous times about the wi-fi connection. The first night of your stay we offered to come over Immediately to determine what the problem was but you did not want your family to be "Disturbed during the Cubs game". I called your cell each day to try and resolve the issue, you didn't want us to enter without you being there but you were never home to try to enter a password yourself. When I caught you at home you finally used the CORRECT password, it worked, then...you hung up on me. (The same Password that was clearly printed on the Laminated Sheet that's still on the Kitchen Counter) You are also correct on one final point. You will never stay here again.