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2/10 â UngenĂŒgend
Shentolya S.
16. Juni 2025
Review: Luxury Green Overlook, Beautiful Home- Poorly Maintained
Review: Luxury Green Overlook â Beautiful Home, Poorly Maintained
We recently stayed at the Luxury Green Overlook, and while the home itself is architecturally beautiful and situated in a lovely area, the experience left much to be desired due to several maintenance and cleanliness issues.
Upon arrival, the first and most noticeable issue was the pest problem â bugs were present in the bathrooms and kitchen, which was very off-putting. The carpets throughout the home were visibly dirty and in need of deep cleaning or even replacement. In the master suite upstairs, there were multiple spots on the carpet that appeared to be pet urine stains, and the ceiling had visible spots that could have used some touch-up paint.
The house was clearly not cleaned prior to our arrival, despite the mandatory cleaning fee. We were surprised when the cleaners showed up on the second day of our stay â by which point I had already cleaned the house and bathrooms myself. The cleaning crew simply removed the trash and folded toilet paper in decorative shapes, which was underwhelming, to say the least.
We had a number of maintenance issues as well:
The air conditioning didnât work the first night (though this was thankfully fixed after a call).
The hot tub never heated properly despite daily calls to maintenance.
The washer was out of order, though laundry was listed as an amenity â very disappointing, as we prefer not to take dirty clothes home from vacation.
The dishwasher pulls out from its cabinet when opened and is unstable.
A panel beneath the stove fell off.
Several pieces of furniture and the carpet were stained and in need of deep cleaning.
Overall, this property has great potential â it's a beautiful home in a great location. However, it desperately needs some attention and proper upkeep. With a thorough cleaning, functional amenities, and timely maintenance, it could be an exceptional vacation spot. As it stands, we were left disappointed and frustrated by the condition and lack of follow-through.
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