4/10 – Mangelhaft
mike b.
27. Aug. 2025
Gut: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
My girlfriend and I booked this place for 2 days and 2 nights as we were going to a wedding in Noblesville. The place itself was okay when we first arrived. The bed and kitchen were small, the TV didn’t work, and the shower light in the bathroom was out but nothing substantial.However, when we came back from the wedding on the second day, we did not have running water. We let the owner know and they got into contact with the water company. At 3 AM, someone from the water company banged on the door and explained the situation: the owner had called earlier in the day to shut off the water to the property as there was an issue with flooding in the front house. The water company was not able to get back into contact with the owner/the front house so they wanted to tell us by going to our door. We ended up leaving a few hours earlier than we planned the next morning. We still didn’t have water when leaving. We didn’t have running water for about a quarter of our stay. We tried to get into contact with the host for any more information after the stay. They said they were on vacation and would give us more information the following week, but we never heard back. Overall, I understand that freak issues come up, but the host should alert the guest if they know something came up (like them shutting the water off while they have a guest staying) and the host should be there to handle the issue instead of having the guest directly interface with the water company.
mike b.
Aufenthalt von 2 Nächten im August 2025
