Hello,
Overall the property and facilities were nice. The unit was clean and had typical appliances / amenities available. The view of the Gulf was great. The pool was inviting and not too crowded. Close proximity to the harbor and shopping was a plus.
However, not all promises / guarantees that were listed in our reservation were available. We booked our reservation prior to the coronavirus pandemic. At the time we stayed at the resort, shutdowns were just starting to occur; the beach was closed to the public the day we arrived. Part of our reservation, included reserved chairs on the beach and access to the private beach. When I contacted the rental manager about amenities (beach chair service and access to the beach) that were part of my reservation, but not available for the duration of our trip, she was unwilling to work with me on fair compensation/reimbursement for the amenities that were part of our reservation, but not available for us to use.
It was a bit disappointing that the manager, especially in the midst of all the uncertainty surrounding the pandemic, was not willing to work with me to find a way to rectify the issue; essentially, we paid top-dollar for a beach front unit with beach access and beach chair service, but did not have the beach access or beach chair service for which we paid.
We would consider staying at the property again, but we are not sure if we would go through the same management service.