Villa V3 mit privatem Pool und Klimaanlage

Hi... and thank you for your review. A lack of comunication is always a problem, and that one is already solve now. About this reserve, the guest send a message to the owner (Sonia) who answer that can only go there on next day at 20:00. On that time, the guests are not on the villa, so was not possible to speak with them. Only on next day. On the advertisment, it's indicated that we do not accept dong on the property, but the guests receive some friends who came with 2 dogs, without any request for that, and against the rules of the villa. The owner, after too much noise from the dogs, and who do not speak portuguese try to inform the guests that the dogs can't be there... he bump on the door and no one asked, so he came in. Your privacy was never been in cause, only the rules of the villa about the dogs, which you don't follow or even request permission, but in fact your friend was very rude to the owner, By telling him to shut up, and no matter what, they repeated the same thing over the next few days. The house became a big mess which give us a bery expensive clean to remove all the dirty from the dogs. About welcome pack, we request you before you arirve, if you need any welcome pack, which you didn'y even responde to our email... so do not understand your point of view about this. Turn a lack of comunication is a non respect is not from serious persons. Thank you for your stay.