Eine paradiesische Ecke unweit von Mailand und dem Comer See

We are truly sorry that half of your stay at our holiday house was disturbed by our neighbors' roof renovations, however we cannot accept such a penalizing evaluation for the following reasons: 1 Your booking dates back to 3rd October 2022, when we confirmed it we were unaware that 7 months later there would be renovations to our neighbors' house, therefore it was not foreseeable for us to freeze the rent of the house for that period. 2 We became aware of the start of the works shortly before your arrival and as soon as we learned about it, on April 20, 9 days before your arrival, we sent you the following chat on VRBO web site to inform you of the inconvenience: “We are sorry to inform you that our neightbours have started work renovation since few days next to our house (we weren’t aware about it) so we apologize for any inconvenience.” 3 You didn’reply anything to our message, so we thought it would not bother you as very often our guests use the house as a base and spend the day out to visit the surrounding tourist places. We would have been more than willing to cancel your reservation without any penalty if you had asked us. 4 Upon your arrival we reminded you again that there would be the possibility of some disturbance and we apologized again for this inconvenience which obviously did not depend on us. 5 You sent us the following whatsapp: “We love your house with its view and your hospitality. The only trouble is the noise since wednesday all day long by the workers. So we decided to stay away from the house from 8.30 - 18.00 hours.” We answered: “We apologize for that inconvenience” and you showed understanding by replying: “No problem. Nothing you can do about that.” Now we wonder: why if in your message you wrote: “No problem. Nothing you can do about that”, in the review you wrote "... they only sent a whatsapp stating sorry ..."? Of course we couldn't stop the neighbor's work and we have no right to avoid some sporadic transit on the common passage in the garden (common passage in the garden is specified in the house description). In your review you also wrote “And that’s not nice we had no amue for the money we paid”. For your stay you paid 79 euros per day, 39.5 euros each, for an independent house of 100 m2. well equipped, with private garage, luggage transport service, garden, air conditioning, Wi-Fi, panoramic view, etc. Frankly speaking we consider our rate one of our strong points. We have been rented our house for 8 years and this is the first time we receive such a complain, we feel to rejected it. We consider your evaluation unfair and too much negative, so we cannot accept it. Kind regards Cinzia & Liana

Goodmorning Robin, your review has surprised us since we care a lot about house cleaning and maintenance. Our house has been rented all summer, even the day before your arrival and our guests, on the contrary, for 6 years now, have always appreciated the cleanliness and care we put into every detail. It is a farm house so it can happen some harmless insects come in sometimes, especially in the summertime when the doors and windows are open. Anyway in our house there are not spider webs except the tiny ones that may have formed from one day to another during your stay. We’d like to point out that the garage is not foreseen as well written in the detailed description, so the given access (free of charge) to our garage was a curtesy to you. We also do not understand what the problem you had with your GPS with the home evaluation has to do with it. To be honest, on checkout, during the thunderstorm, we gave you umbrellas and we brought your luggage to the garage. Besides we allowed you to stay in our house two hours later the agreed check out time, despite the fact that we were waiting for the arrival of other guests during the day. That also was a curtesy to you. We are sorry you didn’t appreciate our availability, but above all we cannot accept evaluations of neglect that do not correspond to reality.